David gets fast-tracked into Customer Services

David gets fast-tracked into Customer Services

David Yeboah, from Tottenham, enjoys dealing with a range of different people in his new customer services position with Transport for London (TfL). The 24 year old, who overcame shyness and a lack of confidence now enjoys helping TfL rail travellers make their journey.

David took part in the Steps into Work (SiW) programme which offers people with learning disabilities the opportunity to gain real work experience. His support started with an initial placement as a customer services assistant whilst studying a BTEC Level 1 Work Skills qualification as part of the scheme.

David completed TfL’s highly competitive Recruitment Fast Track Assessment, resulting in him starting his dream position as a Customer Service Assistant at High Street Kensington.

“The support I received has given me confidence in myself and my ability. I picked up useful tips for starting my job, such as writing down tasks so I didn’t forget them. My learning disability helps me see the details that most people don’t notice and having a job has given me the platform to show this and achieve more.

I received support with my CV and preparation for interview because I had struggled with these before. It made me realise I had a lot of work experience that I’d forgotten about and that made me feel more confident about answering questions.

In my new role I really enjoy getting to mix with different people and learning about people’s cultures. Working gives me a sense of purpose and makes me want to get up in the morning. It also makes me feel more independent, which is nice as I don’t need to rely on my parents any longer”

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