Costa Coffee

Whitbread Investing in Skills and Employment (WISE) – is a ground-breaking programme that is focused on educating, engaging and employing people, often from difficult backgrounds and supporting them into the world of work.

Our relationship with Costa gives participants access to a four week full time training programme, providing the key knowledge and skills needed to work in the coffee industry and comprises a mix of classroom-based and on the job training – delivered by Costa. Alongside this there is the opportunity, for participants to: Improve and develop the skills to work as part of a team Develop communication skills Sculpt and shape CV writing Learn and practice interview skills.

Participants also have the opportunity to achieve a Level 1 Award in introduction to employment in the hospitality industry. Successful participants have the guarantee of an interview, and the potential for permanent employment with Costa and receive up to six months support after the programme if required. They are treated as an employed member of the team throughout the programme. The current programme has been successfully piloted in several sites in the North of England and Scotland, and has rolled out nationally.