Recruitment Hub Logo

Sector Training Overview- Contact Centre

Contact and call centre recruitment

If you are in call centre recruitment, we can help you with our cost-free recruitment and training programme. We can provide interview-ready candidates with the training you need.  

Call centre recruitment, like many other industries, has been experiencing recruitment problems since the pandemic began. This can be challenging to navigate, and sectors such as hospitality and warehousing are experiencing similar trends.  

How can we support your business?  

When you partner with us, the candidates we put forward will have received in-depth employment support and sector-specific training.  

Training includes:

The topics we cover during the training will give participants an in-depth understanding of the industry, including the difference between contact centres and call centres. 

It also offers candidates an in-depth knowledge of how the role will function within the wider business. A key part of our training is preparing our candidates with the skills required to work within the sector.   

To ensure our candidates are as prepared as possible, we also cover: 

  • Communication skills, in particular the importance of active listening to ensure a positive working relationship. 
  • Transferable skills for candidates who are looking to upskill and become work-ready for a new sector. 
  • Equality and diversity training including the Equality Act 2010 and the guiding principles within it. 
  • Health and safety requirements in the contact and call centre sector, including the Health and Safety at Work Act 1974. 
  • Employability skills with a focus on what employers in the contact and call centre sector are looking for when recruiting, as well as CV preparation. 

Currently recruiting for contact centre roles?

Contact us today and our recruitment experts will start matching industry trained, vetted candidates to your vacancies.

Why partner with us?

Cost free

Through our tailored programmes, we have supported more than 300,000  people into work

Pool of active candidates

We provide access to a pool of job-ready, vetted candidates as part of our 100% cost free, account managed recruitment service

Time saving

We have delivered high-performing and innovative employment and skills programmes across England, Scotland, and Wales for more than 25 years

Labour market insight

Our expert Labour Insights Team provide monthly reports, keeping you up to date with the most recent labour market trends

Optional extras

We offer unrivalled expertise in designing and delivering programmes tailored to support people with mental health, physical needs and learning disabilities

Trusted partner

We currently work with more than 500 UK employers including Tesco, Zizzi and Wincanton, working together to change lives through employment

We are proud to partner with more than 500 businesses across the UK, helping to change the lives of people in their communities through employment. If you want to work with us or find out more information, contact us to speak to one of our recruitment specialists.  

For more information on our contact centre industry training, download the sector PDF. 

Working in Partnership with local and national brands :

Other industries we cover

We provide industry-specific training to all of our candidates saving you time and money on new-starter inductions. Below is a snapshot of some of the sectors we cover:

Our employment programmes

We operate a range of employment contracts on behalf of central, devolved and local government. Click on our interactive map to find out about the services we offer.